Help and support
The quick answers first. If yours isn't here, we're one message away.
The deals
What is a mistake fare?
A mistake fare (or error fare) is a flight priced far below normal because of an airline pricing slip, like a missing surcharge or a currency error. They are usually a fraction of the real price and tend to disappear within hours. See how it works for the full picture.
Are these deals real? Will the airline honor them?
The deals are real prices we have seen and checked. That said, airlines are not always obligated to honor a genuine mistake fare, and a booking can occasionally be cancelled after purchase. Our advice: book the flight, but wait until the ticket is confirmed before buying non-refundable hotels or making unchangeable plans.
How fast do I need to act?
Fast. The best fares often last only a few hours. That is why Pro members get deals first, without the free plan's 12-hour wait.
How do you find the deals?
We check real fares on your routes several times a day and compare each one against that route's normal price. When a fare drops far below its own baseline, it gets flagged and re-checked against live fares before we send it.
Your account and alerts
Which airports and destinations do you cover?
You set your home airport (up to five on Pro) and the destinations you want watched. Free covers North America; Pro covers international routes too. We watch based on real activity, so busier airports get checked most often -- if yours is new or lower-traffic, it can take a little longer before deals start showing up.
How do I change my airports or filters?
Everything is in your settings once you are signed in: your home airports, destinations, and alert filters (price cap, stops, trip length, dates, cabin, and airlines).
How do I stop the emails?
Every alert email has an unsubscribe link, and you can pause or delete your account from settings. We would rather tune your filters than lose you, so tell us if the emails aren't landing right.
Billing
What does Pro cost?
$59.99 a year, billed annually. That works out to about $5 a month. See the full pricing page.
How do I upgrade, downgrade, or cancel?
Manage everything from your billing settings, which opens a secure Stripe portal. You can cancel anytime and keep Pro through the end of the period you already paid for.
Do you offer refunds?
Yes. Pro comes with a 30-day money-back guarantee. If it is not for you, contact us within 30 days of your purchase and we will refund it in full.
Is my payment information safe?
Yes. Payments are handled entirely by Stripe. We never see or store your full card number. See our privacy policy for what we do and don't collect.